Florida Pro Movers & Home Solutions Terms & Conditions

Last updated: April 26, 2026

These Terms & Conditions ("Terms") apply to services provided by Florida Pro Movers & Home Solutions ("Company," "we," "us") to the customer ("Customer," "you"). By signing an estimate, or work order authorizing service, and/or paying an invoice, you agree to these Terms.

1) Agreement + scope of work

The invoice, estimate, work order, bill of lading and any written/texted approvals, together with these Terms, form the full agreement.

Services may include moving, packing/unpacking, cleaning, and handyman services.

We will perform only the services listed/described on your invoice/work order. Anything not listed is outside scope and may require a change order.

2) Pricing, estimates, and time-based billing

Pricing is as stated on your estimate/invoice (hourly, flat-rate, or itemized), plus any approved add-ons.

Estimates are good-faith approximations and are not guaranteed. Actual time/cost may change due to access issues, stairs/elevators, long carries, packing readiness, additional items or services, disassembly needs, traffic, weather, building rules, or other conditions outside our control.

Trip charges, fuel charges, travel time, minimum hours, and/or service call minimums apply as listed on the estimate/invoice.

3) Deposits, payment timing, and payment methods

Deposits (if required) are due as stated on your estimate/invoice and may be required to reserve your date/time.

Unless otherwise stated in writing, the remaining balance is due in full upon completion of the service on the service date.

We accept the following payment methods including: Cash, Credit/Debit or Affirm Visa Card, Zelle and Bank Transfers, Venmo, Apple Pay, Google Pay, (No Checks), ask about Buy Now Pay Later options, like Klarna, if needed.

If you provide a credit/debit card for payment, you authorize us to charge the card for approved amounts, including approved change orders and applicable fees (in-person, "card present" fee for processing charge is 2.6% + $0.10, or if "card not present" the fee is 3.5% plus $0.10 with Chase POS.

If paying an online invoice through a client.housecallpro.com/invoice that was received via email from the Company, there is a fee of 2.99%. If your account balance is charged using a saved credit card on file with the Company, the service fee is 3.49%. Please check with your personal bank for any fees you may incur. 

4) Late payments, collections, and chargebacks

Past-due balances may be subject to a reasonable late fee/interest as allowed by law.

If your account is sent to collections or legal action is required, you agree to pay reasonable collection costs, court costs, and attorney’s fees where permitted.

If you dispute a charge, you agree to contact us first and provide a reasonable opportunity to investigate and resolve the issue before initiating a chargeback.

5) Cancellations and rescheduling

Cancellations (48 hours or more in advance): Please provide notice of cancellation or date change request as soon as possible before job and before 48 hours from date of job. There is no fee for this.

Cancellations (less than 2 days in advance) or 

Same-Day/At-the-Door Cancellations: 

Cancellations made within 48 hours of the scheduled arrival time are subject to a cancellation fee of $100 or forfeiture of the deposit (if applicable), whichever is greater. This fee assists with administration to backfill the time slot. 

The Company may reschedule due to severe weather, safety concerns, or circumstances beyond our control and will give at least 24 hours notice to reschedule.

6) Customer responsibilities (access, readiness, disclosures)

You agree to provide accurate job details (addresses, inventory, stairs/elevators, long carries, parking restrictions, gate codes, building rules).

Please communicate this information with us and please provide your leasing agents name and telephone number, so that we can make this as easy as possible for you!

You agree to have the premises ready at the scheduled start time (packed as agreed, pathways cleared, fragile items identified).You agree to secure pets and keep children/unauthorized persons away from work areas for safety.

You (or an authorized adult decision-maker) must be available during service to approve changes and answer questions the Company has.

For cleaning/handyman services, you agree to provide reasonable access to water/electricity and a safe working environment.

7) Change orders / additional services

Any additional services requested by you (extra stops, extra rooms, extra labor, additional repairs, additional materials, waiting time, disposal/haul-away, etc, may result in additional charges.

Change orders may be approved by in writing by text message, email, or other written confirmation. Any adjustments to your billing will be reflected in your final invoice. 

8) Delays, waiting time, and access issues

If we are delayed or unable to perform services due to lack of access, building restrictions, elevators not reserved, customer not ready, or other issues outside our control, waiting time and/or rescheduling fees shall be covered by the customer.

9) Moving-specific terms

You are responsible for identifying fragile items and items requiring special handling before the move begins.

You agree to disclose high-value items in writing before service (see Section 11).

We are not responsible for:

Items packed by Customer or third parties (unless damage is clearly caused by our handling).

Pre-existing damage, normal wear, or internal/mechanical failure of electronics/appliances.

Damage to particle board/pressed-wood/flat-pack furniture due to inherent fragility, prior wear, or manufacturer limitations.

Items not properly prepared for moving (e.g., liquids not sealed, drawers not emptied, loose components).

If you request that we move items that are 

unsafe, unstable, or exceed reasonable handling limits, you assume the risk.

In the event of injury or damage to any fragile articles (articles susceptible to breakage or crushing), the Mover shall be liable only in the amount of $0.60 per pound per article, subject to the further condition that such injury more damage is caused by the mover. In those moves where the customer has purchased valuation protection and such fragile articles are both packed and unpacked by the mover, the $0.60 per pound limitation would not apply, subject to the further condition that such injury or damage is caused by the mover; 

All of the liability in excess of $0.60 per pound per article is solely the customer's responsibility with respect to any damage loss or delay for any reason whatsoever.

The movers liability shall not exceed $0.60 per pound per article for the mechanical or electrical malfunction of any articles such as, but not limited to computers and computer equipment, electronic devices, pianos, musical instruments, radios, CD players, TV's, digital Video players, barometers, appliances, refrigerators, washers, dryers, phonographs, clocks, air conditioners, whether or not such articles are packed or unpacked by the mover.

10) Damage claims, inspection, and resolution

At completion, you agree to inspect the work and note any concerns before the crew leaves whenever possible.

Damage/issue claims must be reported within 24 hours/days of service completion, with photos and a description of the issue.

Our resolution, at our discretion and as permitted by law, may include repair, replacement, re-performance of the service, or reasonable compensation. The movers liability with regards to sets or matched pieces shall be limited to repair or replacement, whichever is less, of the lost or damaged pieces only, and shall not extend to repair, replacement, or recovering the entire set, but in no event to exceed the released or declared value as indicated.

We are not responsible for indirect or consequential damages (e.g., lost profits, missed reservations, alternative lodging, business interruption).

11) High-value items + prohibited/hazardous items

High-value items (items valued over $100 per pound) must be declared in writing before service. Undeclared high-value items may be excluded from coverage/claims. Please send your declaration (a statement declaring the item(s)) by including the name, brand, model, and a detailed description, appraised value, and pictures. Send this information to flservicepros@gmail.com before 7 days prior to move.

You agree not to include hazardous, illegal, or prohibited items for transport/handling, including but not limited to: firearms/ammunition, drugs, flammables, explosives, chemicals, propane, gasoline, and other hazardous materials.

We recommend you personally transport cash, jewelry, irreplaceable documents, and sentimental/one-of-a-kind items.

12) “Zero Damage Commitment” 

Our Zero Damage Commitment means we take professional care to protect your home and belongings and follow our handling and protection procedures.

If our team causes damage, we will address it under the claims process in Section 10, subject to exclusions and limitations in these Terms.

13) Cleaning-specific terms (24-hour re-clean guarantee)

We provide satisfaction guaranteed workmanship on the day of service with an inspection once the work is completed. Please notify us at this time, if possible, of any dissatisfaction. If your invoice includes a re-clean guarantee, you must notify us within 24 hours of service completion and provide photos of the specific area(s) of concern.

You must allow us a reasonable opportunity to return and re-clean the specific area(s) at no additional labor charge.

The guarantee does not cover permanent stains, mold, biohazards, excessive clutter/hoarding conditions, or conditions outside the agreed scope.

14) Handyman-specific terms

We provide satisfaction-guaranteed workmanship on the day of service with an inspection once the work is completed. Notification of any dissatisfaction must be made at the time of inspection. Customer acknowledges and accepts that handyman services are provided 'as is', meaning the workmanship is accepted upon completion without implied warranties regarding future condition or durability.

Furniture & Tech Integration Standards:

Reassembly: We provide professional reinstallation of bed frames and workstations. We are not liable for the structural integrity of furniture made of pressed wood or particle board (e.g., IKEA), as these materials are not engineered for repeated disassembly.

Hardware: We are responsible only for the inventory and installation of hardware personally removed by our team.

Connectivity: For Smart Home and Media setups, the customer must ensure active ISP (Internet) service and provide all necessary network credentials at the time of service.

There is no Company warranty for:

Customer-supplied materials/parts, manufacturer defects, or normal wear and tear.

Damage caused by water intrusion, structural movement, pests, misuse, neglect, or prior/hidden damage.

Sub-Surface Issues: Any damage to shallow electrical or plumbing lines not disclosed by the customer prior to drilling for mounting or repairs.

Software/Signal: Device software glitches, manufacturer-side connectivity issues, or ISP outages.

Work altered or repaired by anyone other than us.

Manufacturer Warranties: Materials/parts may be covered by manufacturer warranties, if applicable.

15) Materials, parts, and customer-supplied items

If we supply materials/parts, they will be billed as stated on the invoice (including any sourcing time, delivery fees).

If you supply materials/parts, you are responsible for compatibility and quality. Additional labor charges may apply if materials are incorrect, incomplete, or defective.

16) Photos/video for documentation and marketing

We may take before/after photos or video for documentation, training, and quality control.

With your permission, we may use non-sensitive photos/video for marketing. You may opt out at any time by notifying us in writing.

17) Limitation of liability

Unless the Customer elects a "Specialized Asset Valuation Upgrade," the Company’s maximum liability for loss or damage to any individual article is limited to $0.60 per pound per article. In no event shall the Company’s aggregate liability for any single claim exceed the total amount actually paid by the Customer for the specific service giving rise to such claim.

We are not liable for incidental, special, or consequential damages.

Any additional liability must be agreed upon separately in a signed addendum.

18) Disputes, governing law, and venues

These Terms are governed by Florida law.

Any dispute will be brought in the state courts located in Volusia County, Florida, unless otherwise required by law.

Before filing a claim, both parties agree to make a good-faith effort to resolve the dispute informally.

19) Severability + updates

If any part of these Terms is found unenforceable, the remaining sections remain in effect.

For Moving Services the terms of the bill of lading/contract remain in force, in conjunction with these terms as an outline of important highlights and specific practices.

We may update these Terms from time to time. The version in effect on the service date applies.

20) Acceptance

By signing, authorizing service, and/or paying the invoice, you acknowledge you have read and agree to these Terms.

Company contact info for notices, declarations, and claims:

Florida Pro Movers & Home Solutions LLC

PO Box 214036

South Daytona, FL 32121

386-318-1076

flservicepros@gmail.com

We want to make this simple, these terms and conditions are highlighted for you to be clear with the processes we take to protect your property. If you have any questions whatsoever, please, don’t hesitate to ask us right away. Thank you for your business and support!

The Florida Pro Movers & Home Solutions Team!