At Florida Pro Movers & Home Solutions, we strive to provide our customers with the highest quality service. However, we understand that there may be situations where you need to return a product or request a refund. Please read our return and refund policy carefully.
#### 1. **General Information**
- This policy applies to all purchases made through our website or in-person services.
- By making a purchase, you agree to the terms outlined in this policy.
#### 2. **Eligibility for Returns**
- To be eligible for a return, items must be unused, in the original packaging, and in the same condition as you received them.
- Certain items, such as personalized or customized products, are not eligible for return unless they are defective or damaged.
#### 3. **Return Process**
- **Notification:** Customers must notify us within 14 days of receiving their item to initiate a return. Please contact our customer service at [insert contact information] to obtain a Return Merchandise Authorization (RMA) number.
- **Shipping:** Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect item shipped).
- **Packaging:** Please ensure that the item is securely packaged to prevent damage during transit.
#### 4. **Refund Process**
- Once we receive your returned item and verify its condition, we will process your refund within 7-10 business days.
- Refunds will be issued to the original payment method used at the time of purchase.
- Please note that shipping costs are non-refundable unless the return is due to an error on our part.
#### 5. **Exchanges**
- If you need to exchange a product for a different size or model, please follow the return process first and then place a new order for the desired item.
#### 6. **Defective or Damaged Items**
- If you receive a defective or damaged item, please contact us within 7 days of receipt. We may require photos of the damage for our records.
- We will offer a replacement or full refund for defective items at no additional cost to you.
#### 7. **Non-Returnable Items**
- Certain items are non-returnable, including:
- Gift cards
- Downloadable software products
- Items marked as final sale
#### 8. **Customer Service**
- For any questions regarding returns or refunds, please contact our customer service team at [insert contact information]. We are here to help!
#### 9. **Changes to the Policy**
- Florida Pro Movers & Home Solutions reserves the right to update or change this return and refund policy at any time. Changes will be posted on our website.
Thank you for choosing Florida Pro Movers & Home Solutions. We appreciate your business and are committed to providing you with quality products and excellent service.### Return and Refund Policy for Florida Pro Movers & Home Solutions
Privacy Policy for Florida Pro Movers & Home Solutions
**Effective Date: 02-01-2025
At Florida Pro Movers & Home Solutions, your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or utilize our services. By using our services, you consent to the practices described in this policy.
#### 1. **Information We Collect**
We may collect personal information from you when you:
- Visit our website
- Request a quote or service
- Place an order
- Subscribe to our newsletter
- Contact us via email, phone, or other methods
The types of information we may collect include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (processed securely)
- Any other information you provide to us
#### 2. **How We Use Your Information**
We use the information we collect for various purposes, including:
- To provide and maintain our services
- To process your transactions and manage your orders
- To communicate with you regarding your inquiries or orders
- To send you marketing communications, if you have opted in
- To improve our services and website functionality
- To comply with legal obligations
#### 3. **Disclosure of Your Information**
We do not sell or rent your personal information to third parties. We may share your information with:
- Service providers and contractors who assist us in operating our business (e.g., payment processors, shipping companies)
- Legal authorities if required by law or to protect our rights
- In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction
#### 4. **Data Security**
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
#### 5. **Your Rights**
You have the right to:
- Access the personal information we hold about you
- Request corrections to your information
- Request the deletion of your information
- Opt-out of marketing communications at any time
To exercise these rights, please contact us using the information provided below.
#### 6. **Cookies and Tracking Technologies**
Our website may use cookies and similar tracking technologies to enhance user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
#### 7. **Third-Party Links**
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
#### 8. **Children’s Privacy**
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
#### 9. **Changes to This Privacy Policy**
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated effective date.
#### 10. **Contact Us**
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
Florida Pro Movers & Home Solutions, LLC
Phone: 386-318-1076
Email: flservicepros@gmail.com
Thank you for trusting Florida Pro Movers & Home Solutions with your information. We are committed to protecting your privacy and ensuring a safe online experience.
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